Research shows that the majority of incidents are resolved without the use of physical intervention, which means that staff are already using their communication skills well. Communication should not be seen as the soft option. It can often take more time, effort and skill to resolve an incident through communication, but it still remains more desirable than physical interventions.
Our intensive course will
- provide you with the skills and confidence to diffuse situations that you face in your working environment – providing better outcomes for you and the child or young person,
- teach you how to use verbal and non-verbal ways to diffuse situations,
- help you understand that your approach to situations has a great impact on the outcome,
- help you to reflect on your own practice and acknowledge the good work that you do